USPS (US Postal Service, ground advantage)Shipping Delays

We value all of our Rebel Decal customers and want to make you aware of consistent delays with USPS (Ground Advantage,  Priority Mail, and First Class Shipping). We drop off every package we ship and ensure that it is scanned by USPS. We have observed substantial delays in packages leaving the Houston, TX regional distribution facility and substantial delays at other processing facilities across the country. Additionally, USPS rarely provides updates to tracking after the package has been received at their facility. Oftentimes, tracking is not updated until a package is out for delivery or has been delivered to the customer.

While Rebel Decal fulfills and ships your order within 2-5 business days (additional time for complex custom designs will be communicated during the proof approval process), here are the shipping timeframes we have been experiencing with these USPS delays:

Economy Shipping (known as Ground Advantage), Priority Mail, and  USPS First Class: 10-28 days.

Our recommendation, if you would like your order before the 10-28 day estimate, is to please choose the UPS ground option. We have found that UPS is tracking and delivering in a timely fashion. Please note ground advantage is a US postal service option, not UPS. You must select UPS ground.

Shipping delays frustrate us just as much as they frustrate you. We are happy to help where we can, but we are not responsible for delivery times after the package is dropped off at the USPS location. We do not have any additional information than is provided with your USPS tracking number.

We have received many notifications from the postal service that they are working to keep up with heightened shipping volumes, issues with network modernization, equipment failure, and limited employee availability. We have seen these delays first hand and have seen also delays in tracking updates on packages. 

Impacted shipping has been seen across every state that we ship to and is extremely inconsistent.

If you have any questions about your tracking, the following steps can be taken:

1. If you are not seeing tracking updates within 14 business days, contact USPS Customer Service and create a claim on your package.

3. If you do not see tracking updates within 20 business days, please contact us as we are able to file an insurance claim with our third party insurance provider twenty days after the shipping date. We want you to get your order just as bad as you do.